Vertrue Incorporated brings you the following information:

Vertrue Points Out What You Need To Know To Make Trial Offers Work For You

Trial Offers - An Opportunity To Try Something New

Vertrue would say trial offer is a great way to try a new product or service before being charged. You can see for yourself how the product and/or service works and whether it's useful to you.    

Vertrue suggests to get the most from trial offers, you must pay attention to the details of the offer. For example, in some cases, you will be charged at the end of the trial period unless you take the necessary steps to cancel the product or service before the end of the trial. In other words, your failure to take action to cancel is interpreted as your acceptance, and you will continue to receive and be periodically charged for the product or service until you take the necessary steps to cancel. This is sometimes referred to as a "negative option" or "continuity" plan.  

Some common examples of negative option/continuity plans include:  

~ magazine subscriptions

~ book and music clubs

~ any other membership programs in which consumers must contact a company and inform them that they no longer wish to receive the product or service   

Negative option plans are valuable to consumers because these plans allow the service to continue without consumers having to provide their confidential financial information each time. Sometimes, however, consumers find that the product or service does not interest them, but they forget to cancel during the trial period, and are charged for the product or service.

 

Vertrue Agrees That Get the Facts to Get the Most From a Free Trial Offer

Vertrue suggests to get the most value from a Trial Offer and avoid being charged for a product and/or service you decide is not right for you, carefully read any materials sent to you by the company making the offer.   These materials may be sent to you by mail or email. You can also check to see whether the company has a website that may contain additional details. Save the important information, such as the toll-free customer service phone number and cancellation instructions in a special place.

Features/Benefits:

~ Get the details on the features and/or benefits of the product or service, such as:

~ Are there any limitations on your use of   the product or service?

~ Find out if there is a trial or approval period. If there is, find out when it ends, and mark that date on your calendar.

~ How do you obtain the benefits? Do you need to present a coupon or certificate or a special code for online purchases?

~ Is there a minimum purchase requirement?

~ If you are confused or don't understand, call the customer service department. You can usually find the toll-free customer service number on the materials you received from the company or from its website.

~ You can give it a try. You can use the product or service during the trial period to see whether it fits your lifestyle.

 

Payment, Cancellation & and Refund Terms:

~ Find out what the payment terms are. You need to know when, how (through your credit card, debit card or checking account), and how much you will be charged.

~ Find out how to cancel. Can you call customer service to cancel, or must you cancel in writing?

~ Ask about the refund policy. Can you get all or part of your money back if you are not satisfied with the product or service? By what date must you cancel to get your money refunded?

 

Avoid an Unauthorized or Unfamaliar Charge:

~ Mark the date the trial period ends on your calendar as a reminder that you need to make a decision by that date.

~ If you decide you are not interested in the product or service, contact the company before the end of the trial period, and tell them you wish to cancel immediately and do not want to be charged.

~ If you receive materials for products or   services that do not sound familiar to you, check with your spouse or other authorized users of your credit card to see if they accepted any trial offers.  

~ Keep track of when you order or cancel, and note the date and the name of the representative who took your order or cancellation request.

~ Check your credit card statement each month to be sure you recognize all charges and have not been charged for something you cancelled, or did not order.

 

How to get satisfaction

Vertrue suggests if you have a problem with the product and/or service, try to resolve it by calling the company customer service department, generally a toll-free call. If you're still dissatisfied, contact your local Better Business Bureau or state/local consumer protection agency for further assistance. You can find these agencies listed in the Blue pages of your phone book, or on your state government's website.

 

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Vertrue Incorporated is headquartered in Norwalk, Conneticut. The company is a category leader in both membership and loyalty programs that bring value direct to consumers through a range of benefits in healthcare, discounts, security and personals. Corporate client partners benefit from programs that effectively enhance market presence, strengthen customer affinity and generate additional value through the broad online and offline distribution capabilities of Vertrue.

www.vertrue.com